Shipping Policy

At China Import, we believe that fast, reliable, and secure delivery is just as important as the quality of our products. Our goal is to ensure every order reaches you safely, quickly, and in perfect condition — no matter where you are in Pakistan.

To maintain full transparency, we’ve created this detailed Shipping Policy so you know exactly how we process, ship, and deliver your orders.

Whether you’re in a major city or a remote area, China Import is committed to providing a smooth, stress-free shopping and delivery experience.

1. Order Processing Time

Once your order is successfully placed and payment is confirmed, our fulfillment process begins immediately.

Processing Time: Orders are typically processed within 1 to 3 business days.
Orders placed on weekends or public holidays will begin processing on the next working day.
During sales events, Eid seasons, or special promotions, processing times may take slightly longer due to high order volumes.

After your order has been packed and dispatched, you’ll receive a shipping confirmation email or SMS containing your order details, courier name, and tracking number.

We take special care in packaging to ensure your items are delivered safely and in pristine condition.

2. Delivery Timeline

We work with trusted courier partners across Pakistan to ensure fast and reliable deliveries.
Delivery times may vary depending on your location:

Major Cities (e.g., Karachi, Lahore, Islamabad, Faisalabad): 2–4 business days after dispatch
Suburban & Rural Areas: 4–7 business days after dispatch

Please note that these timelines are estimated and not guaranteed.
External factors like bad weather, courier delays, or regional restrictions may occasionally cause delivery extensions.

If your parcel is delayed beyond the expected time, please contact us at 📧 fawadpitafi11@gmail.com, and we’ll coordinate with our courier partners to resolve the issue promptly.

3. Shipping Charges

At China Import, we strive to keep shipping affordable and transparent.

Standard Shipping Fee: A flat or variable fee may apply depending on your order size, weight, and delivery location.
Free Shipping Offers: We often run promotions where free shipping is available on orders above a certain amount. These offers are always clearly mentioned on our website or during checkout.
Express Delivery (if available): Some locations may qualify for expedited delivery at an additional charge.

Please note that shipping fees are non-refundable unless the delay or issue was caused by China Import or our courier partners.

4. Delivery Coverage

We currently deliver to all major cities, towns, and rural areas across Pakistan through reliable and verified courier services.

If your delivery address is located in a remote or unserviceable area, our team will contact you to arrange one of the following:

Delivery to an alternative address, or
A full refund if delivery is not possible.

We are actively working to expand our logistics network and plan to introduce international shipping in the future.

5. Tracking Your Order

Once your order is shipped, you’ll receive a tracking number and courier link via email or SMS, allowing you to monitor your parcel’s journey from our warehouse to your doorstep.

Tracking information becomes active within 24 hours of dispatch.
If you haven’t received your tracking number after 3 business days, please contact us at 📧 fawadpitafi11@gmail.com.

You can also log in to your China Import account (if registered) to view your order status and tracking updates in real time.

6. Failed Delivery Attempts

If the courier is unable to deliver your package due to reasons such as incorrect address, customer unavailability, or refusal to accept the parcel:

The courier will usually make two delivery attempts.
If both attempts fail, the parcel will be returned to our warehouse.
You may request re-delivery, but additional shipping fees may apply.

To ensure smooth delivery, please:

Enter your correct address and phone number during checkout.
Ensure someone is available to receive the parcel during courier delivery hours.

7. Damaged, Lost, or Missing Parcels

At China Import, we take every precaution to prevent loss or damage, but in rare cases, issues may occur.

If your order arrives damaged:

Take clear photos or videos of the packaging and damaged product.
Contact us within 24 hours of delivery at 📧 fawadpitafi11@gmail.com.

If an item is missing from your package:

Email us within 48 hours of receiving your parcel with your order number and missing item details.

If your parcel is lost in transit:

We’ll immediately contact the courier to investigate.
If the parcel cannot be found, we will offer a replacement or full refund, depending on stock availability and your preference.

Your satisfaction is our top priority — we will make sure you’re never left without a resolution.

8. Change of Shipping Address

If you entered an incorrect address or need to make changes, please contact us within 6 hours of placing your order at 📧 fawadpitafi11@gmail.com.

Once your order has been processed or dispatched, we may not be able to modify the address.
In some cases, if the parcel hasn’t been handed to the courier, we may be able to assist — but address changes after processing cannot be guaranteed.

9. Undelivered or Returned Parcels

If a parcel is returned to us due to failed delivery attempts, refusal, or incorrect address, you can choose one of the following:

Re-delivery: We can ship the order again after receiving the returned parcel (additional shipping fees may apply).
Refund: A refund (excluding original shipping costs) will be issued once the item is received back in its original condition.

10. Delays Beyond Our Control

While we aim for timely deliveries, certain circumstances may cause unavoidable delays, such as:

Natural disasters or extreme weather
Political unrest, strikes, or road blockages
National holidays or courier disruptions
Pandemic-related restrictions or lockdowns

In such cases, China Import will make every reasonable effort to keep you updated and ensure prompt delivery once conditions normalize.

11. Contact for Shipping Issues

Our team is always available to help with any shipping, tracking, or delivery concerns.

📧 Email: fawadpitafi11@gmail.com
🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM

We aim to respond to all shipping-related queries within 24–48 business hours.

12. Our Commitment

At China Import, we value your trust, time, and satisfaction. From order confirmation to final delivery, we work closely with our courier partners to ensure safe, fast, and transparent shipping every time you shop with us.

We are continuously improving our logistics processes to provide better coverage, faster delivery, and real-time tracking — so you always know your order is in good hands.

Thank you for choosing China Import — your trusted source for quality products and dependable delivery.

📧 For any shipping-related assistance: fawadpitafi11@gmail.com