Return & Refund Policy

At China Import, customer satisfaction is at the heart of everything we do. We take great pride in providing high-quality products and a reliable shopping experience for every customer. However, we understand that sometimes things don’t go as planned — an item might arrive damaged, differ from your expectations, or simply not be the right fit.

That’s why we’ve established a clear, fair, and customer-friendly Refund & Return Policy to ensure your concerns are handled quickly and respectfully.

Please read this policy carefully before requesting a return, replacement, or refund.

1. Return Eligibility

To be eligible for a return or replacement, your item must meet all of the following conditions:

• The product must be unused, unwashed, and unworn, and in the same condition as received.

• The item must be returned in its original packaging, including all accessories, tags, labels, manuals, or promotional items that came with it.

• Your return request must be initiated within 7 calendar days of receiving the product.

• You must provide proof of purchase, such as your order confirmation email, order number, or payment receipt.

• Items must not show any damage, stains, scratches, or tampering caused after delivery.

China Import reserves the right to decline a return or refund if the item fails to meet these criteria. If your return request is denied, the product will be shipped back to you at your expense.

2. Non-Returnable Items

Certain items cannot be returned or refunded for hygiene, safety, or practical reasons. These include but are not limited to:

• Personal care items (e.g., creams, soaps, cosmetics, or hygiene products)

• Perishable goods (e.g., food, beverages, supplements)

• Customized, engraved, or personalized products

• Items marked as “Final Sale,” “Non-Returnable,” or part of clearance promotions

• Gift cards, vouchers, or digital credits

• Products with opened or tampered packaging

If you’re unsure whether your product qualifies for a return, please contact us before sending it back at 📧 fawadpitafi11@gmail.com.

3. Return Process

We’ve kept our return process simple and transparent:

Step 1: Contact Us

Email us at fawadpitafi11@gmail.com within 7 days of receiving your order.
Include the following details in your message:

• Full name and order number

• Product name and reason for return

• Clear photos or videos showing the issue (if applicable)

Step 2: Approval & Instructions

Our support team will review your request within 1–3 business days and provide you with:

• A return authorization confirmation

• The return address and packaging instructions

⚠️ Please do not send any items back without approval. Unauthorized returns may be refused and returned at your expense.

Step 3: Ship the Item

Pack your item securely in its original packaging.
Include a note with your name, order number, and reason for return.
Ship the parcel via a trackable courier service.

Return shipping costs are the customer’s responsibility unless the item received was damaged, defective, or incorrect.

Step 4: Inspection & Confirmation

Once we receive your item, it will undergo a quality inspection to verify condition and eligibility.
After inspection, we’ll email you to confirm whether your return or refund has been approved.

4. Refund Policy

If your return is approved, your refund will be processed promptly.

Refund Method

Refunds will be issued to the original payment method used during checkout (credit/debit card, wallet, or online payment).

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit after verification.

Processing Time

Please allow 7–10 business days for your refund to appear in your account.
Processing times may vary depending on your bank or payment provider.

Refund Coverage

Refunds apply only to the cost of the returned product.
Shipping or handling fees are non-refundable unless the return is due to our error (e.g., wrong or damaged product).

If your refund is delayed beyond the mentioned period, please contact us at fawadpitafi11@gmail.com for assistance.

5. Exchanges

China Import currently does not offer direct product exchanges.
If you’d like a different size, color, or item:

1. Return the original item (if eligible).

2. Once your refund is processed, place a new order for your preferred product.

This ensures that inventory tracking and quality assurance remain consistent.

6. Damaged, Defective, or Incorrect Items

We take extra care to pack and ship your orders safely. However, if you receive:

• A damaged or broken item

• An incorrect product or variant

• A defective or non-functional item

Please email fawadpitafi11@gmail.com within 48 hours of delivery and include:

• Your order number

• Photos or videos showing the problem

• A short description of the issue

Once verified, we’ll arrange one of the following at no extra cost to you:

• A replacement for the same item

• A full refund if the item is unavailable

• Store credit for future use

If the damage was caused by courier mishandling, we’ll help file a claim with the delivery partner.

7. Order Cancellations

Before Shipment

You can cancel your order within 6 hours of placing it — provided it hasn’t been processed or shipped yet.
To cancel, email fawadpitafi11@gmail.com with your order number and reason for cancellation.

After Shipment

Once your order has been dispatched, it cannot be cancelled. However, you may still initiate a return after receiving the item (if eligible).

Approved cancellations before shipment are refunded within 5–7 business days.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Recheck your bank or wallet account.

2. Contact your payment provider — it may take extra time for funds to be posted.

3. If the issue persists, email fawadpitafi11@gmail.com with your refund details, and we’ll assist immediately.

9. Return Shipping Responsibility

Unless otherwise stated:

• Customers are responsible for the return shipping cost in voluntary returns (e.g., change of mind).

• China Import covers shipping charges only if the item was defective, damaged, or sent incorrectly.

We strongly recommend using a trackable courier service. We are not responsible for returns lost or undelivered in transit.

10. Customer Support & Assistance

Our support team is ready to help you with any return, refund, or order issue.

For questions about:

• Return eligibility

• Refund timelines

• Order cancellations

• Damaged or missing items

Please contact us at:
📧 Email: fawadpitafi11@gmail.com
🕒 Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM

We strive to respond to all queries within 24–48 business hours.

11. Important Notes

• Returns sent without prior approval will not be accepted.

• Products showing signs of wear, use, or alteration will not qualify for a refund or replacement.

• China Import reserves the right to refuse or limit returns in cases of excessive or suspicious activity.

• This policy applies only to purchases made directly through China Import’s official website or authorized channels.

12. Our Promise

At China Import, we believe in transparency, honesty, and respect for our customers. Every return or refund request is handled with fairness and care.

We appreciate your understanding and cooperation as we continue to provide a shopping experience that’s dependable, secure, and customer-centered.

For any further assistance, reach out to us at:
📧 fawadpitafi11@gmail.com
🌐 China Import – Quality You Can Trust, Service You Deserve.